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Questions & Answers
In this section, we've highlighted the questions that are most commonly asked about domainameshop.co.uk and the services we provide. If your question isn't addressed here, or if you simply want more information, submit an online support ticket or call customer support on 0800 0960 162 (+44 141 429 2525 outside the UK) during office hours. |
Domain name related questions Web hosting and email questions
Complaints Procedure If you have made a complaint to the team and are not happy with the response that you receive, please address your complaint to Services Manager. We will respond and attempt to reach a mutually acceptable outcome to your complaint within 48 hours Please send your complaint to: Services Manager Fax: 0141 429 2060 Report Abuse
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A domain name is your address on the world wide web. It makes it easier for people to find you and remember where your site is for next time. Behind the scenes, the Internet actually uses "IP addresses" to direct Internet "traffic". IP addresses are a series of 4 numbers separated by dots (e.g. 123.126.65.123). Since such numbers are difficult to remember, Domain Names are used to represent the numbers and make the Internet easier to use. A domain name always takes the form <nameyouchoose>.<domain>. The domain is the group to which your name belongs (e.g. ".com", ".co.uk", ".uk.com", ".uk.co" etc.). People will view your web site at www.<nameyouchoose>.<domain> and they will send email to you at <whateveryouwant>@<nameyouchoose>.<domain> |
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Domain names are sold on a lease basis. While you are leasing the domain name you can do what you want with it. For example you can use it to point to a web site, use it as an email address or sell it to someone else. At the Domain Name Shop all domain names we register are registered in the customer's name. This means that for the duration of the registration period YOU are the legal owner of the domain name. When the lease is due for renewal you will have to pay the same registration fee again. If you do not renew the lease then the domain name becomes free for another person to register. |
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Whether you receive a certificate or not depends on the type of name you are registering. Most domain name registries (e.g. InterNIC) do not issue certificates. The main exception is Nominet who oversee all .UK domain names. For every .UK domain name you register Nominet will send you an official certificate of registration and a confirmation form for you to check, sign and return to Nominet. This certificate is send direct to you as the owner of the domain name about 5-6 months after initial registration (note that this time period may vary).
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Normally domain registrations cannot be cancelled, however if you let us know within 5 calendar days of your original order we will do our best to help.
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Should I go for a .com or .co.uk domain name? Try and think where your market lies. For example if you want to sell your products and services to customers all over the world, go for a .com name which is International. If you only want to sell to customers in the UK then a .co.uk name will be best. If you're ever going to go International you should really register both to help safeguard your trade name
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How long does a name take to register? Wherever possible we will perform registrations as soon as your order is submitted online (see note about cheque payments below). However some domain names do require manual processing and these will normally be processed within 24 hours. For orders paid for by credit card, automated registrations* take place immediately. For orders paid for by cheque, registration occurs when we receive your payment. It is important to note that registered domain names may appear to be available for up to 48 hours after registration occurs. This is because the "WHOIS" databases - i.e. the computers which tell you if a domain name is free or not - are generally only updated once every 24 hours. *note that automated registration only applies to the following
domain names:
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What if the name I want isn't available? Don't be put off. There are lots to choose from. If you want an International name, try using ".net", ".org" or ".cc" instead of ".com". In the UK there are loads of alternatives to choose from - ".uk.com", ".gb.com", ".uk.co", ".uk.net" and ".gb.net". If you still can't find the name you want call us and we'll be happy to suggest some for you.
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Will you remind me to renew my domain name? Renewal notices are sent out automatically by email to all customers with a valid email address. Such notices go out 120 days in advance and are then sent every 20 days up to the renewal date. You can also check the renewal status of your domain names and services via the control panel. Please make sure you let us know if your email address changes as we need an up-to-date email address to be able to send you your renewal notifications. Although we will do our best to contact you about your upcoming renewals, the ultimately responsible for making sure that your domain names and services are renewed in time is yours.
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A domain name is important for several reasons:
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Do I need web or email forwarding? Web forwarding allows you to use your domain name with any web space. For example if you already have a web site at "www.myfreespace.co.uk/~myusername/indexpage.html" you may decide you want the name "www.pigeons.co.uk" to take people to "www.myfreespace.co.uk/~myusername/indexpage.html". This is web forwarding. Email forwarding allows people to send you email at one address whilst you receive it at another address. For example if you have a site "www.pigeons.co.uk" but you want all the email for this site to go to "myname@webmail.com" then we can arrange for people to continue sending email to "yourname@pigeons.co.uk" and you can read it at "myname@webmail.com". This is email forwarding. If your site has it's own unique IP address (ask your web hosting company) or your hosting company is happy to allow you to use your domain name with your web space and email then you do not need web and email forwarding.
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Can I register a domain name in another country? Yes, subject to the same limitations about company names and brand names. We will be happy to register any name anywhere. Please call us or email us with your requirements.
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If it is your brand-name then yes. However it is your responsibility to make sure that you do not infringe on the rights of any other company or individual. If you do register a brand-name or company name as a domain name which belongs to another company, we reserve the right to cancel the registration. Furthermore you will be liable for any costs incurred as a result of the registration.
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You only need web hosting if you want to have a web site. Alternatively you can use your domain name for email only or simply have us "park" the name on our servers for use in the future.
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I want a web site, do I have to use your web hosting? No, you are free to use any web hosting you wish. We do not charge for transfers* and we will always be happy to help whether you are using our server or not. Naturally, we will always be happy to provide web hosting services if required. We can also provide Internet access, email, web site design and software consultancy services with over 7 years experience in the field. *Please note that some foreign domains do incur a transfer fee at the top-level. In such cases this cost will be passed onto the customer.
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How much hosting space do I need? A rule of thumb is 10Mb package is ideal for businesses which want to take advantage of having an online presence but will not be requiring eCommerce or database driven sites. The 10Mb account is often used by people who want to have a personal web site which has a few photographs, flash animations and graphics. 30Mb packages are suitable for businesses which wish to have an online presence and will be using eCommerce functionality (Shopping Baskets) within the site. These accounts also have free web statistics and five separate email accounts. These types of account are useful for larger personal sites with online photo albums, or sites with a lot of content. 100Mb hosting packages are generally for businesses who have large corporate web sites that use eCommerce, and have database technology at the back end. These types of accounts come with free web statistics and 10 separate email accounts.
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When we refer to Windows or Linux we are actually referring to the operating system being run on the server. It has nothing to do with what operating system you are using to view or create the web site. We recommend any one who is writing a web site that uses any kind of Windows technology such as ASP, ODBC or FrontPage Extensions should opt for Windows hosting. Windows servers come with the software to support these kinds of technologies. Web sites written with other web design packages such as Macromedia Dreamweaver, or Adobe GoLive to name just a couple are better suited to Linux servers.
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Can I buy extra web or email space? Yes, you can increase your web and/or email quota at any time by upgrading to a larger account. A member of our sales team will be happy to assist you with this.
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Why do I get a "forbidden" message on my web site? A "forbidden" message is displayed in the web browser when there is no home page uploaded. The "forbidden" means that listing the files on the site is "forbidden" to general Internet users. If you have uploaded your home page but still get this message then make sure your home page filename is correct (remember Linux filenames are case-sensitive): For Linux: index.htm, index.html
or index.php (PHP only)
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For support, please contact our team by raising a support ticket through your control panel. Support tickets are monitored 24/7 and we aim to respond to every ticket within 24 hours. Our support team are available by telephone Monday to Friday 9am – 5pm on 0141 429 2525. All enquiries can be sent to enquiries@domainnameshop.co.uk.
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